DALLAS, TX- September 28, 2016 - ACE Data Recovery successfully completed a recovery case from a multiple IBM storage expansion units managed by IBM Systems Storage with Dynamic Disk Pooling (DDP) organized in a single drive pool hosting VMware VMDK files. The DDP dynamically distributes data, spare capacity, and protection information across a pool of disk drives. This particular IBM Storage Subsystem was utilized by a large healthcare system in west Texas - five facilities were affected. The IBM manufactures one of the best enterprise storage systems available. However, human error can cause the best units to crash. The failure caused critical patient, doctor and other healthcare official's data to become completely inaccessible. The healthcare system's director stated that this was must-have data and failure was not an option.
After initially contacting different data recovery companies, the healthcare system's director selected ACE Data Recovery as their data recovery service provider. His decision was based upon his research of ACE's past experience with complex storage arrays recovery and his initial consultation with Don Wells, the General Manager of the company. Other significant reasons included ACE Data Recovery's industry leading success rate, A+ BBB rating, no diagnostic fee and a "No data - No charge" guarantee. The diagnostic revealed that the chained SAS disk drive enclosures metadata tables were corrupted, preventing host storage OS to access raw data. The total drive pool physical space, involved in the recovery process, was 108 TB. "This was the most complex recovery we have had for the last couple of years," stated Mr. Wells.
Yevgeniy Tolkunov, ACE Data Recovery's CTO, gathered a team of Tier 3 Engineers. The R&D team reverse engineered the IBM Dynamic Disk Pooling data structure and deciphered the metadata tables to achieve successful access and extraction of all virtual machines from the storage pool. Their efforts resulted in 100% recovery of the critical data with over 238 VMware files with patients' critical documents, X-Ray images, and SQL database files. Mr. Tolkunov stated: "ACE Data Recovery R&D department has a lot of technical expertise in various storage and server recovery and can develop custom solution to retrieve data from storage systems that seem unrecoverable to our competitors. Our engineers gained a lot of technical expertise that will enable faster recovery times for future projects of this magnitude."
About ACE Data Recovery:
ACE Data Recovery, the leader in SAN, NAS and other storages systems data recovery, provides services to enterprise customers who experience business data loss. For additional information visit https://www.datarecovery.net or call 877-304-7189.