Case Study | Drobo BeyondRAID metadata severelly damaged

ACE Data Recovery Successfully retrieved data from Drobo DR04D-U RAID with embedded Apple HFS+.

When valuable data is lost or inaccessible, it can be tempting to try to recover data oneself or to turn to a cheap or inexperienced provider. However, in many cases, these approaches can do more harm than good, and may even make it more difficult or impossible to recover the lost data.

Lisa from Utah contacted ACE Data Recovery for assistance with her Drobo model DR04D-U. The device had been stuck in an endless self-recovery cycle for over a week, preventing her from accessing her extensive collection of photos and videos, numbering in the hundreds of thousands.

After receiving the device, ACE Data Recovery conducted a thorough diagnostic examination and discovered severe damage to the Drobo BeyondRAID metadata. With the client's approval, ACE Data Recovery embarked on a mission to recover the lost data.

The severity of the damage meant that ACE Data Recovery needed to build a custom solution for this case. The team spent nearly months rebuilding the metadata and reconstructing the BeyondRAID array structure. The next step was to recover the Apple HFS+ file system embedded within the DROBO RAID.

In addition to the technical challenges, the ACE Data Recovery team also had to communicate effectively with the client throughout the recovery process. Data recovery can be a stressful and emotional experience, especially when valuable and irreplaceable data is at stake. Therefore, it was important for the ACE Data Recovery team to maintain regular contact with the client, providing updates on the progress of the recovery and addressing any concerns or questions that arose.

Despite the challenges presented by this complex case, ACE Data Recovery's expertise, experience, and advanced tools enabled them to extract 97% of the client's data from the array. The team then transferred the recovered data onto new G-Drive RAID array, which was returned to the client.

Furthermore, the team also took great care to ensure the security and confidentiality of the client's data. With so much sensitive and personal information stored on the device, data security was of paramount importance. The team implemented rigorous security measures to protect the client's data, including physical security measures and strict data access protocols.

Thanks to ACE Data Recovery's meticulous and thorough work, Lisa was able to access the vast majority of her precious photo and video archive. Fedir Bandurin, ACE Data Recovery Director of R&D department, comments: “This case is an excellent example of the importance of seeking professional help in data recovery when data is lost or inaccessible. By working with a team of experts like ACE Data Recovery, clients can ensure that their data is in the hands of skilled professionals who can maximize the chances of successful recovery.”

Overall, this case highlights the importance of choosing a reputable and experienced data recovery service provider. By choosing a trusted and experienced provider like ACE Data Recovery, clients can ensure that their data is in safe hands and that they have the best possible chance of recovering their valuable information.