After receiving your failed hard drive, a ACE Data Recovery specialist's first step will be to try and save an image of the damaged drive onto another hard drive. This image drive, not the actual damaged hard drive, is where the data recovery specialist will try to recover the lost data.The next step in the imaging process is to determine if the hard drive failure was an actual malfunction, a system corruption or a system track issue.
System corruption and system track issues are normally fixed by using ACE Data Group's proprietary data recovery software, which was developed by our research and development engineers. System corruption or system track recoveries do not require processing in a clean room environment.
Unfortunately, damage to a hard drive's circuit board or failure of the head drives is not uncommon. In each of these failures, a ACE Data Recovery specialist will work on the system in a clean room environment*, substituting parts such as drive electronics, internal components, read/write arms, writing/reading heads, spindle motors or spindle bearings from a donor drive in order to gain access to the data on the failed hard drive. In most cases, the data recovery specialist is able to retrieve and return your lost data.
It's really very simple. If your data disappears, don't panic. ACE Data Recovery Services can recover it for you, as we've done for thousands of satisfied customers since 1981. If we are not successful, then you pay nothing. What have you got to lose?
* ACE Data Recovery Services clean room protocols are set up according to "clean room class 100", meaning that the room contains a maximum of 100 dust particles per cubic meter of air.