Top 10 data recovery scenarios
If you value your data - please read our
"The Do’s and Do Not’s of Data Loss" section
Top 10 Questions To Ask Your Recovery Company
What should I do if I suspect my drive is failed?
Shut down the computer to avoid further damage to the drive and its data. Send your drive to a professional recovery company with a clean
room environment. DRS has clean room facilities at all locations.
How much is the recovery going to cost?
Each recovery is different and the cost is based on the complexity of the problem. Choose a recovery company that will take the time to examine
your drive and give you a full diagnostic before they attempt to recover your valuable data.
What are the backgrounds of key technical staff?
You're trusting someone you have never met before and possibly only spoken to on the phone. Don't be afraid to ask for qualifications and years of
What is the company's history?
If you are going to trust them with your valuable data, don't deal with unnamed individuals hiding behind an anonymous web site. Use a company
that has an established name and has been in the business for a number of years. DRS have been in IT business for more than two decades,
specializing in data recovery for the past 9 years.
Can you offer any references from past clients?
Does the company you are considering have a list of past clients; do they offer references from a wide range of clientele? On the DRS website you
can find a list of testimonials.
What is your success rate?
Don't be fooled by exaggerated claims of a 100% success rate. Data recovery can be a complicated process with inherent physical and logical
limitations that determine what can actually be done. Even if the sales rep sounds convincing, that doesn't mean that their engineers know how
to handle all recoveries. DRS has a proven track record of 95%+ successful recoveries.
Will you outsource the recovery?
Not all companies claiming to offer data recovery really do it. It is always good to ask if their location has a clean room and the tools to do
the recovery in-house. You don't want your valuable data traveling around any more than it has to. This just increases the chance of further damage
or being lost during shipment. DRS does not outsource recoveries. All work is done in house by our engineers.
What happens if I don't get my data back?
Some companies will charge you for the recovery even if they are unsuccessful. You shouldn't have to pay for a recovery when nothing was recovered.
With DRS, on standard rate pricing, you will not be billed labor hours if nothing is recovered.
Will I be contacted before any major work is done?
When your data is in the hands of someone you should be notified about any and all recovery costs. DRS will contact you with a firm cost quotation
after the media has been diagnosed. If you decide to proceed with the recovery, we will assign your project to the next available engineer. DRS has
online project tracking to keep you informed along the way to insure you are aware of the progress of your recovery.
How my data be returned to me?
Not all companies give you a choice for return media. Make sure you can receive your data on any media. DRS can return your data on a CD, DVD,
Hard drive or even your own media if you request!
Why should I choose Data Recovery Services over another company?
- More than two decades experience.
- Industry leading research and development.
- Unsurpassed success rate and the fastest turnaround time in the business.
- All precautions are taken to ensure secure and confidential processing.
- Microsoft Certified Partner.
- Member of the Certified Fraud Examiner Association and the High Tech Crime Investigation Association.