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Career Opportunities

Interested applicants should submit their resumes via e-mail to Jobs or mail at:
ACE Data Group, LLC
17778 Preston Rd.
Dallas, TX 75252

Director of Sales & Marketing

Location: Dallas, TX

Description:

ACE Data Recovery, the industry leader in Data Recovery and Computer Forensics, is actively seeking a Director of Sales & Marketing with expertise in data recovery and/or storage management to join our team in Dallas Headquarters.

Responsibilities:
  • Develop, communicate, and coordinate strategies, objectives, and programs for all marketing and sales activities of the company with Exec. Team.
  • Build and maintain partner relationships with computer hardware manufacturers and related corporation.
  • Promote Corporate partner program and search for corporate partners among local and national businesses.
  • Participate in local and national conferences and tradeshows.
  • Guide communication with the sales team to establish common strategies and goals and establish best practices.
Qualifications:
  • Bachelors or Masters Degree.
  • Strong sales background with minimum 7 years sales experience with proven track record in developing national sales strategies.
  • Must have demonstrated success in selling products or services in a competitive marketplace.
  • Must have excellent communication skills, both written and verbal.
  • Excellent supervisory skills.
  • Domestic travel upwards 20%.
Send resumes and cover letters to Jobs

Bilingual Customer Care Center Representative



Location: Dallas, TX

Description:

ACE Data Recovery, the industry leader in Computer Data Recovery and Forensics is actively seeking a bilingual (Spanish) customer service representative to join our team in Dallas Customer Care Center. This is a great opportunity for someone who is looking to continue their career in a customer service or call center related field.
The qualified candidate should have the ability to manage multiple activities, should be able to communicate well with others. They must have knowledge of company and department procedures and be able to meet strict deadlines.

Education and Experience:
  • High school diploma or equivalent required, some post high school education desirable.
  • 1+ year experience in Customer Service, Call Center, or Sales experience.


Responsibilities:
  • Take incoming telephone calls and deliver a scripted or non-scripted message to customers via telephone.
  • Make outgoing update calls.
  • Respond to emails.
  • Respond to customer questions and objections.
  • Deliver an accurate description of services to customers.
  • Provide accurate instructions to customers in accordance with company procedures and guidelines.
  • Data entry in required database or platform.
  • Route calls to appropriate departments as required.
  • Resolve problems within bounds of authority or request assistance from other team members as necessary.
  • Maintain a high level of service with customers.
  • Develop and maintain productive working relationship with other team members.
  • Promote and maintain a positive, professional image of ACE Data Recovery.


Qualifications:
  • Strong oral and communication skills in English and Spanish languages.
  • Strong interpersonal and customer service skills.
  • Proficient computer skills (typing, data entry, Internet navigation, MS Windows and e-mail).
  • Proficient skills using spreadsheet and word processing applications.
  • Basic use of standard office equipment (telephone, computer).
  • Ability to manage multiple activities and resources.
  • Ability to accurately interpret information as well as demonstrate problem solving and analytic thinking skills.
  • Ability to work efficiently both independently and as a part of a team.
  • Ability to work under pressure and cope with stress effectively.


Physical Demands:
  • Must be able to regularly speak and hear via a telephone handset/headset.
  • Must be able to sit in a chair for extended periods of time.
  • Must be able to regularly type on a keyboard and use computer mouse.
  • Must be English proficient.


Send resumes and cover letters to Jobs

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