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Top Questions to Ask Your Data Recovery Company

ACE Data Recovery success stories What may be wrong with my data storage device?
What should I do if I suspect my drive has failed?
How much is the recovery going to cost?
Should I ship my drive or can I visit your office and drop it off?
Who will work on my data recovery case?
What is the company's history?
Can you offer any references from past clients?
What is your success rate?
Will you outsource the recovery?
What happens if I don't get my data back?
Will I be contacted before any major work is done?
How will my data be returned to me?
Why should I choose ACE Data Recovery over another company?

What may be wrong with my data storage device?



Data may appear to be lost or inaccessible because of the variety of reasons. To better understand what may have gone wrong, refer to the top ten data recovery scenarios below:

What should I do if I suspect my drive has failed?
Shut down the computer to avoid further damage to the drive and your data. Send your drive to a professional recovery company with a clean room environment. ACE Data Recovery has state-of-the-art clean room facilities at all Lab locations. If you value your data, please read our "The Do's and Do Not's of Data Loss" section.

How much is the recovery going to cost?
Each recovery case is different, and the cost is based on the complexity of the problem. Choose a recovery company that will take the time to examine your drive and perform a full diagnostic before they attempt to recover your valuable data. ACE Data Recovery offers a free diagnostic evaluation and a "No Data - No Charge" policy.

Should I ship my drive or can I visit your office and drop it off?
For your convenience, ACE Data Recovery has 4 Labs and numerous Service Centers across the US. Whenever you are ready to start the free diagnostic evaluation of your media, call us at 877-304-7981 and bring your storage device to our nearest location. You can rest assured that your device is in the hands of top professionals. If you prefer to ship your media, please go to our Shipping page and follow the instructions.

Who will work on my data recovery case?
You're trusting your data to someone you have never met before and possibly only spoken to on the phone. Don't be afraid to ask for qualifications and the number of years of experience of the engineers who will perform the recovery. Each of ACE Data Recovery's engineers has a degree in Computer Science and/or Electrical Engineering.

What is the company's history?
ACE Data Recovery has been in the IT business for more than three decades and employs the most experienced data recovery engineers. If you are going to get your data recovered, don't deal with unnamed individuals hiding behind an anonymous website. Use a company that has a reputable name and has been in the business for a number of years.

Can you offer any references from past clients?
A reputable and trusted company should offer references from a wide range of clients. On the ACE Data Recovery website, you can find testimonials provided by well known businesses and top government agencies we have retrieved data for. We also have an impressive list of Corporate Business Continuity Program partners.

What is your success rate?
Don't be fooled by exaggerated claims of a 100% success rate. Data recovery can be a complicated process with inherent physical and logical limitations that determine what can actually be done. Even if a sales person sounds convincing, it doesn't mean that engineers know how to handle complicated recoveries. ACE Data Recovery has a proven track record of 95%+ success and often recovers data other companies can't.

Will you outsource the recovery?
ACE Data Recovery does not outsource recoveries. All work is done in house by our data recovery experts. Not all companies claiming to offer data recovery are actually capable of doing all types of recoveries. Always ask if their location has a clean room and tools to do the recovery in-house. You don't want your valuable data traveling from one company to another and your storage device risking further damage.

What happens if I don't get my data back?
ACE Data Recovery is committed to ensure total compliance with the industry standards and offers a "No Data - No Charge" policy. With our company, on standard rate pricing, you will not be charged if we are unable to recover your data. Some companies will charge you for the recovery even if they are unsuccessful. The fact is you shouldn't pay for a recovery if data isn't recovered.

Will I be contacted before any major work is done?
You should be contacted during all steps of a data recovery process and be notified about any and all recovery costs. After the free evaluation of your device is done, ACE Data Recovery will contact you with an all-inclusive cost quotation. If you decide to proceed with the recovery, we will assign your project to the next available engineer. We also offer online project tracking to keep you informed along the way to insure you are aware of the current progress of your recovery.

How will my data be returned to me?
Many companies have an additional charge for a return media. ACE Data Recovery will return your data on a free external hard drive, flash drive, DVD, or even your own media if you request.

Why should I choose ACE Data Recovery over another company?

  • More than three decades of experience
  • Industry leading research and development team
  • Partnerships with major hardware and computer manufacturers such as Western Digital, Hitachi, Dell, and Acer
  • Unsurpassed success rate and the fastest turnaround time in the business
  • All precautions are taken to ensure secure and confidential data processing
  • Member of the Certified Fraud Examiner Association and the High Tech Crime Investigation Association
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