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Successful data recovery from Hitachi (HGST) Travelstar Z7K500 HTS725050A7E630 HDD

When a hard disk drive degrades due to normal wear and tear, it can fall victim to a severe failure. As a result, drive's owner can lose access to critical files on PC or Mac. Maria, a resident of San Juan, Puerto Rico, had a similar problem when her Hitachi (HGST) Travelstar Z7K500 HTS725050A7E630 laptop drive failed due to a sector error. To retrieve vital files, Maria decided to contact ACE Data Recovery team. Thorough storage device analysis revealed magnetic platters fading caused by normal tear and wear. Usually, when this happens to HDDs, the platter surface can become very difficult to read. Moreover, continuous attempts to access the data array may cause further media degradation. With this in mind, certified ACE Data Recovery technicians created an image of faulty Hitachi (HGST) Travelstar Z7K500 HTS725050A7E630 HDD drive in order to prevent crucial files from potential corruption. After that, a specially designed hardware was used to read all available sectors on the drive. It’s usually a time-consuming procedure. Eventually, all intact data was successfully retrieved from the degraded Hitachi (HGST) Travelstar Z7K500 laptop drive. Saved files were saved to an alternative data storage device and sent back to San Juan.


Saving user data from dropped laptop

Hard disk drives are very fragile, so even a minor physical shock can result in a serious mechanical failure. Kavita, a user from Glen Ellyn, IL, 60137, contacted ACE Data Recovery customer care center after she had encountered a hard drive failure. To retrieve sensitive information, Kavita decided to send faulty Hitachi HTS547575A9E384 laptop drive to a professional data recovery shop. After a thorough item analysis, ACE Data Recovery experts got to the bottom of the problem. It turned out that the drive had severe Head Rack Assembly (HRA) failure caused by a sudden shock. Fortunately, damaged r/w heads didn't scratch the drive's platters and data recovery was possible. To create an image of the faulty Hitachi HTS547575A9E384 HDD and prevent the original files from corruption, ACE Data Recovery experts had to replace defective HRA first. To find the appropriate donor parts, ACEs used the advantage of company's unique Physical Drive Library. After the HRA swap was completed, ACE Data Recovery engineers used proprietary hardware tool to create an image of the HTS547575A9E384 drive. Finally, after all intact data was successfully retrieved, it was saved to a brand new storage unit and became available for pick up to the client from Glen Ellyn, IL.


Retrieving sensitive info from the external Maxtor OneTouch USB disk

Often, as a result of the extensive usage, magnetic platters of a hard disk drive get difficult to read. Sometimes it can result in full data inaccessibility. Faced with the similar situation with his personal Maxtor OneTouch USB drive, Eugene, a resident of Palo Alto, CA, 94303, contacted ACE Data Recovery support line. In order to get to the root of the issue, ACE engineers examined the faulty drive in the company's proprietary lab. The result of that examination showed that Maxtor OneTouch external drive in question had a high number of bad (unreadable) sectors. To retrieve intact information from the defective Maxtor OneTouch HD and to prevent drive's platters from further degradation, ACE Data Recovery experts used the advantage of their unique disk imaging hardware tool developed in-house. As a result, certified engineers managed to process all readable sectors and retrieve intact user data fragment by fragment. All recovered information was thoroughly verified and copied to an alternative data storage device taken from ACE Physical Drive Library. Finally, the new drive full of saved files was sent back to Palo Alto, CA.


Retrieving files from unbootable Western Digital Caviar Blue WD5000AAKS

When a hard disk drive has bad sectors, it can often make it hard or even impossible to access crucial files. Joe, a WD drive owner from The Colony, TX, 75056, chose ACE Data Recovery as his data recovery service provider after he had failed to boot his Western Digital Caviar Blue WD5000AAKS HDD. Preliminary unit analysis showed that hard drive in question had serious physical sector damage (PSD). A hard drive sector is a platter section designed for data writing/reading. When that section gets damaged, it makes it impossible to read/write critical files. To retrieve intact files from faulty Western Digital Caviar Blue WD5000AAKS hard drive, ACE Data Recovery technicians used proprietary disk imaging software pieces to read all the good sectors skipping the damaged ones. After a clone of degraded Western Digital Caviar Blue WD5000AAKS was created, all intact files were retrieved, verified and copied to an alternative storage unit. Eventually, Joe from The Colony, TX got the new drive containing all saved user data.


Retrieving data from the degraded Western Digital My Passport

Often data loss can happen as a consequence of the natural wear. The following case demonstrates precisely how "drive age" can affect user data. Trey from Plano, TX, 75093, sent his Western Digital My Passport external hard drive to ACE Data Recovery lab after the latter had got inaccessible. In addition, Trey reported strange beeping noises coming from the faulty HDD. The test results for WD My Passport from Plano revealed serious Physical Sector Damage (PSD). In spite of the fact that there are millions of sectors in the most modern hard disk drives, a single defective sector can result in an entire database corruption. In this particular case, the read/write heads got damaged due to aging. As a result, some sectors on a platter got damaged due to direct contact with the mentioned disk parts. In a laboratory environment, defective heads were swapped to the donor ones taken from the ACE Data Recovery’s unique Physical Drive Library. After the drive was fixed, engineers created an image of it to ensure the initial user data integrity. Finally, Trey's files were successfully retrieved from Western Digital My Passport HDD, copied to an alternative data storage device and given back to the happy customer.


Recovering data from of the Veritas NetBackup tapes sets

Almost every day people call ACE Data Recovery lab for professional tape recovery services. So, Bob, from Skokie, IL, 60077, contacted ACE in order to find out if it was possible to recover important files from about 20+ magnetic tapes, backed up by Veritas NetBackup and EMC NetWorker data protection software pieces. As soon as a couple of the magnetic tapes from Skokie were received by ACE Data Recovery technical staff, they were carefully examined in order to make sure data recovery is possible. Luckily, all data storage devices seemed to be OK. In order to extract critical files from the fragile types, ACEs used the advantage of their proprietary TapeX Workshop software pack. That unique tool allows retrieving inaccessible or overwritten pieces of user data from any type of tape backed up by any file protection software available on the market. Eventually, after the images of the magnetic tapes were created, ACE Data Recovery engineers managed to recover every single piece of intact data. Retrieved data was saved to a more up-to-date storage device and sent back to the client’s location in Skokie, IL.


Intact data was successfully retrieved from faulty Seagate Desktop HDD ST1000DM003

When Keith, a resident of Carmine, TX, 78932, tried to access document on her desktop, operating system failed to recognize the hard drive. As a result, all data array got inaccessible. To retrieve important files, Keith brought the faulty desktop HDD to ACE Data Recovery experts. In a lab environment, Seagate Desktop HDD ST1000DM003 from Carmine was thoroughly tested in order to get to the root of the problem and determine further actions. The analysis showed that drive had damaged firmware modules. Very often that kind of issue is caused by a great number of bad (unreadable) sectors. To access the data array, it is needed to rewrite corrupted firmware modules first. To reprogram the system area and retrieve intact user files, ACE Data Recovery technicians had to swap damaged system tracks to their exact match. Using the advantage of the unique system track library, certified engineers managed to restore corrupted modules. To recover the files, ACEs used their proprietary disk imaging tool and created an image of defective Seagate ST1000DM003 drive. Working with a drive image allowed specialists to prevent the original data from further corruption. As a result of the measures taken, all intact files were successfully recovered from faulty ST1000DM003 disk. A copy of Keith's data was saved to a brand new external HDD and sent back to Carmine, TX


Data recovery from LaCie Rugged mobile storage after a firmware failure

Tom, a resident of Dallas, TX, 75287, encountered a problem when he tried to access critical files on his personal LaCie Rugged mobile storage. According to drive's owner, the storage unit spinned up, but couldn't get recognized by the host computer. To understand the problem and find the best way to retrieve sensitive data, ACE Data Recovery specialists examined defective LaCie Rugged HDD in a clean room environment. Upon diagnostic completion, it was determined that Tom's external drive had system track corruption caused by the normal tear and wear. Often, that kind of issue is caused by a huge number of bad (unreadable) sectors on the drive's magnetic platters. When it happens, some system tracks such as S.M.A.R.T. firmware modules may get corrupted. This, in turn, prevents the storage unit from functioning. To access the data array of the LaCie Rugged storage, ACE Data Recovery engineers resorted to the modules swap. Using the advantage of company's proprietary library of system tracks, certified specialists managed to replace corrupted firmware modules with their exact match taken from a donor LaCie drive. Eventually, ACEs got the access to the customer's files. To prevent the original data from further corruption, all information was extracted from an image of the faulty mobile storage. All data was saved on an alternative drive and offered to the client for pick-up the same day.


Data recovery from dropped Seagate FreeAgent external HDD

Hard disk drives are very fragile. A physical shock may cause severe mechanical defects, leading to full or partial data loss. Bill D, a staff member of an engineering company from West Point, UT, 84015, called ACE Data Recovery lab after he had dropped his Seagate FreeAgent external hard drive. As a result, the drive failed and Bill wasn't able to access important information. To understand the problem and come up with the most efficient data retrieval solution, ACE Data Recovery experts examined defective Seagate drive in the company's full service data recovery lab. It was determined that drive's spindle motor got seized due to a physical shock. It sometimes happens that the drive's platter and r/w heads come into contact and get stuck together, which, in turn, prevents the spindle motor from functioning properly. To retrieve customer's files, ACE Data Recovery engineers performed the Head Rack Assembly (HRA) swap in order to avoid potential data corruption. Using the advantage of the company's Physical Drive Library, experienced technicians managed to replace the original drive's HRA with its exact match. Finally, an image of the faulty Seagate FreeAgent HDD was created and all intact information was successfully retrieved in one piece. All user data was saved to an alternative data storage unit and sent to West Point, UT.


Customer's files were successfully retrieved after HTS545032B9A300 firmware corruption

Inside a hard disk drive there are components containing the software code that allow the drive to read sensitive data and function properly. In the case of Heather from Salina, KS, 67401, a part of her Hitachi HTS545032B9A300 hard drive's firmware was corrupted. When it happens, the drive fails to read the data area. Without hesitation Heather decided to call ACE Data Recovery for professional assistance with vital data retrieval. Upon the item examination, it was determined that some firmware modules got damaged. To get all intact files off of the faulty Hitachi HTS545032B9A300, it was needed to recover the service area (SA) first. Using the advantage of the unique ACE Data Recovery’s System Track Library, company technicians managed to swap corrupted system tracks with brand new ones taken from donor Hitachi HTS545032B9A300 laptop internal drive. To prevent the unit from further damage and ensure files safety, specialists created an image of the hard drive by using ACE Data Recovery proprietary imaging software. Such an approach allowed recovering all intact information from Heather's Hitachi HTS545032B9A300 drive. A copy of retrieved data was saved to a brand new flash drive and sent back to the client.


All intact data was retrieved from failed Western Digital WD10TMVW-11ZSMS5 after HRA replacement

HRA breakdown is one of the most common issues that can happen to a hard disk drive. Kevin from Romeoville, IL, 60446, got himself into a bit of a pickle because of defective r/w heads inside his PC hard drive. The client contacted ACE Data Recovery specialists reporting strange clicking noises coming from his Western Digital WD10TMVW-11ZSMS5 internal HDD. No additional info regarding the case was received. Often, as a result of a physical shock or natural wear and tear, the Head Rack Assembly (HRA) inside the drive gets severely damaged, which threatens to make user data inaccessible. To recover Kevin's files, ACE Data Recovery engineers decided to swap defective HRA with its exact match taken from a donor WD10TMVW-11ZSMS5 drive. In a cleanroom environment faulty item was disassembled. Damaged head rack assembly was replaced with a brand new one taken from the ACE Data Recovery’s unique Physical Drive Library. As magnetic platters were not scratched, qualified technicians managed to create an image of customer's Western Digital WD10TMVW and retrieve all intact files in one piece. Eventually, Kevin got his data back on a new storage device provided by ACE Data Recovery.


All customer's data was successfully restored from degraded Western Digital WD40000A4NC SharedSpace NAS

When a device degrades, it usually affects data integrity. William from Lake Forest, IL, 60045, faced this problem when he tried to work with sensitive data on his degraded Western Digital WD40000A4NC-00 SharedSpace NAS. Following unsuccessful attempts to access the drive, William called the nearest ACE Data Recovery office for professional assistance. After the company's experts received the NAS, they conducted a number of tests in order to get to the root of the issue and find an efficient solution to retrieve crucial user data. It turned out that defective Western Digital WD40000A4NC-00 had media degradation followed by normal wear and tear or serious manufacturing defects. But most importantly, data recovery was possible and sensitive information could be retrieved in one piece. As a part of data retrieval routine, ACE Data Recovery engineers created an image of the dead WD40000A4NC-00 drive in order to secure the original files and folders structure. Upon completion, specially designed equipment was used to read out all intact files from faded magnetic drive's platters. As a result, customer's files were successfully retrieved from defective Western Digital WD40000A4NC SharedSpace NAS. Data was saved to a brand new external hard drive and shipped to the client.


Getting user data from failed Seagate EXPANSION DESKTOP storage

To retrieve important data from a hard drive that can't be recognized by OS, it is strongly recommended to deal with certified data recovery specialists in order to avoid serious file damage caused by DIY actions. The following case shows that timely referral is vital when it comes to saving sensitive information. Francisco J., a resident of Orlando, FL, 32872, contacted ACE Data Recovery in order to retrieve crucial files from his failed Seagate EXPANSION DESKTOP portable data storage. According to the customer's words, his desktop couldn't recognize the drive in question. After the hard drive examination, ACE Data Recovery specialists concluded it was a firmware failure. Namely, some system tracks inside the device were corrupted. To make it possible to retrieve files in one piece it was needed to rewrite defective tracks first. To match the appropriate system tracks, ACE Data Recovery engineers used the advantage of company's proprietary track library. That library can boast of a unique collection of system tracks taken from thousands of data storage devices. After the firmware issue was fixed, technicians managed to create an image of the faulty Seagate EXPANSION DESKTOP storage and retrieve sensitive user information. Finally, saved files were copied to a new external hard drive and sent to the client’s location in Florida.


Data recovery from logically failed Western Digital MY PASSPORT

When a hard drive gets logically corrupted, some files or even file directories can get inaccessible or even invisible. That often happens as a result of file system corruption or when a data storage device was unsafely removed from a PC or Mac. A similar case was found in ACE Data Recovery service records. Alan, a staff member of a financial company in Dallas, TX, 75225, dialed ACE Data Recovery office hoping to recover files missing from his Western Digital MY PASSPORT external HDD. Once the hard drive was thoroughly examined, ACE Data Recovery technicians reported file system damage. In order to run highly-efficient data recovery tools developed by the company staff, it was needed to fix the file system first. To get that job done, qualified specialists used the advantage of proprietary hardware. Upon completion, an image of the faulty WD MY PASSPORT was created in order to preserve the original folder structure. With that image ACE Data Recovery engineers managed to rebuild index creating folder/file structure. As a result, user files were successfully retrieved from the hard disk drive and saved an alternative storage device for Alan.


User data was retrieved from Seagate ST91000640NS after the PCB swap

In order to retrieve crucial information from a hard drive after an electronic failure, it is necessary to swap faulty item pieces to their exact match. That type of operation was carried out for the faulty Seagate ST91000640NS hard drive sent to ACE Data Recovery office by the unit owner, Otoniel from Miami, FL, 33126. According to the Otoniel, his hard drive "... didn't spin and couldn't be recognized by the computer". After the drive installation and thorough inspection, a Printed Circuit Board (PCB) failure was detected. Very often that kind of malfunction can be caused by the overvoltage. Fortunately, it still was possible to retrieve sensitive information from the faulty Seagate ST91000640NS. To retrieve the files, ACE Data Recovery engineers decided to swap defective PCB first. To find the exact match of the defective disk part, company experts used the advantage of unique ACE Data Recovery Physical Drive Library containing lots of complete hard drive parts. Once the faulty unit part in question was swapped to the new one, technicians managed to create an image of the Seagate ST91000640NS from Miami and retrieve crucial files safe and sound. A copy of the user data was saved to an alternative data storage device and sent the clients’ location in Miami.


Retrieving user data from a bunch of DDS tapes

Sometimes people contact ACE Data Recovery seeking technical assistance with quite specific cases. V. J. from Dallas, TX, 75214, was one of those customers. What he needed was to recover crucial information from a number of outdated DDS tapes. The customer could potentially do it by himself, but he didn't have required equipment to restore files. Very often, magnetic tape recovery procedure takes a lot of qualified time as there are virtually hundreds of data backup routines. In cases when it comes to tape recovery/duplication, ACE Data Recovery technicians use the advantage of unique TapeX Workshop software pack specially designed to retrieve sensitive info from any type of tape. Every single DDS tape received from V. J. was processed in ACE Data Recovery laboratory. Using the advantage of TapeX Workshop, all intact files were successfully retrieved from magnetic holders. A copy of user data was saved to a new-generation storage unit that was given to the client in less than two weeks.


Successful data recovery from degraded Seagate 7200.4 ST9500420AS HDD

Degraded data storage devices can make a bit of trouble for their owners. Michael from McKinney, TX, 75070, contacted ACE Data Recovery for data retrieval after his Seagate Momentus 7200.4 ST9500420AS HDD had failed. According to the customer, he got Blue Screen of Death (BSoD) while working on the laptop and couldn't access files upon booting. A thorough drive testing performed by ACE Data Recovery engineers, showed that the hard disk drive had magnetic platters degradation. When the platters inside the hard drive lose their periodicity (fade), the data storage unit will gradually lower its productivity. Eventually, faded areas on the platters will get unreadable causing data reading errors and serious hard drive failures. In most cases, media fading is a direct consequence of normal wear and tear, overheating or manufacturing defects. Usually, it's pretty hard to recover intact user files from degraded storage unit. To succeed in files retrieval from failed Seagate 7200.4 ST9500420AS laptop drive, ACE Data Recovery experts used special equipment designed by the company's engineers. Fortunately, it was possible to recover data requested by Michael. After verification, the data was copied to a brand new storage device and offered to the client.


Saving user data from dropped Western Digital My Passport Ultra portable storage

Sometimes, as a consequence of physical shock, the hard disk drive's spindle motor can get seized. That quite specific issue is known as "stiction" and can result in full HDD inaccessibility. That was what happened with Hani from Houston, TX, 77094, an owner of Western Digital WDBMWV0020BBK external hard drive. Upon thorough inspection, it was discovered that two very sensitive objects inside the drive (r/w head and the platter) came into contact and got stuck together, preventing the spindle motor from running properly. Fortunately, the head assembly was found to be unharmed. In the ACE Data Recovery cleanroom the faulty Western Digital WDBMWV0020BBK portable storage was carefully disassembled. Using special data recovery tools, the heads were successfully removed from the platter surface in order to prevent further physical damage and new head from a donor drive were installed. Next, proprietary drive imaging hardware was used to create a clone of the faulty WD My Passport Ultra storage. As a result, ACE Data Recovery team managed to retrieve all intact files from the external drive in question. All customer's data was copied to a brand new storage unit and quite soon afterwards Hani got his crucial info back.


Data recovery from Western Digital WDBYCC0030HBK-NESN drive damaged by overvoltage

A power cut or use of an incorrect power supply can result in severe hard drive failure. Power-related issues are just among many other issues in ACE Data Recovery practices. Here's one of them. Alexis from Dallas, TX, 75201, decided to use ACE Data Recovery services after her Western Digital WDBYCC0030HBK-NESN Book drive failed due to incorrect power supply usage. Preliminary unit testing revealed that printed circuit board (PCB) was the failed mechanism. PCB is used to electrically connect electronic components inside the unit. In small terms, it's like a computer inside a computer that has firmware and memory. To make data retrieval possible, ACE Data Recovery experts had to swap the corrupted PCB with its exact match taken from a donor Western Digital My Book drive. Once the right drive part was found in ACE DR Physical Drive Library, qualified engineers replaced the corrupted component without harming the rest of the drive. Eventually, an image of faulty Western Digital WDBYCC0030HBK-NESN was created. Using proprietary data retrieval software, ACE Data Recovery specialists extracted intact user files from the drive's image. The copy of crucial data was saved to a new external hard drive, so the client was able to get her data back within just a few days.


Data recovery from the dropped Western Digital WD5000BMVV-11GNWS0

A physical shock can lead to a heavy damage of hard disk drive platters. That's what happened to Lauren from Chicago, IL, 60622. Her Western Digital WD5000BMVV-11GNWS0 hard drive got inaccessible after it was accidentally dropped. The owner of the device decided to call ACE Data Recovery for professional help. The test results of the failed hard drive received from Chicago showed that some media sectors were physically damaged due to read-write heads bounce. As a result, heads actually touched the surface of the magnetic platter. In order to extract all intact files from defective Western Digital WD5000BMVV-11GNWS0, the work in a cleanroom environment was required. Then ACE Data Recovery engineers managed to read all available drive sectors by using proprietary tools and software pieces. It took a few hours to complete the task because of the file system fragmentation. After the saved files integrity was checked and confirmed, recovered information was copied to a brand new USB Flash drive and the client picked it up at the ACE Data Recovery lab in Chicago on the same day.


Data recovery from failed Hitachi HTS723232A7A364

Firmware-related issues are not rare in the field of data recovery. The following case is an illustration of how ACE Data Recovery specialists cope with storage units containing defective firmware components. Garret, a staff member of an energy company at Portland, OR, 97209, contacted ACE Data Recovery Service Center to get help when his Hitachi HTS723232A7A364 external hard drive had became non-responsive. Namely, the HDD couldn't be recognized by BIOS. The analysis revealed that the hard drive had system track corruption. The area of the system tracks is written by the HDD manufacturer. Usually, it is virtually inaccessible for an ordinary user. In case of a track corruption, a drive will fail to read data. To retrieve user data in one piece, ACE Data recovery engineers decided to recover the System Area (SA) first. In a laboratory environment defective system tracks were rewritten with the identical ones taken from the unique track library ACE Data Recovery experts have been collected for years. Upon the completion of SA fixing, an image of the faulty Hitachi HTS723232A7A364 was created in order to preserve the original data structure. Using proprietary tools ACE technicians managed to retrieve Garret's files. After a copy of those files was saved to a brand new flash drive, it was sent back to Oregon.


Retrieving files from failed Lexar LJDM10-32G flash drive

Retrieving data from a failed USB Flash drives requires a lot of tedious work. On the other hand, saved client's files are always worth it. Meredith from Middlebury, IN, 46540, contacted ACE Data Recovery HQ in order to get vital files from her failed Lexar LJDM10-32G Flash drive. According to the customer, her computer wasn't able to recognize the storage unit when she tried to access her crucial data. The test results for the USB Flash device showed that the unit was physically fine but its file system was severely damaged. That system is needed to arrange the volume and keep track of where data is written. To retrieve as many files as possible from the failed Lexar LJDM10-32G drive, ACE Data Recovery staff used proprietary recovery tools to work with the unit. The USB Flash drive was scanned for undamaged files. Finally, all intact data was extracted, copied to an alternative data storage device provided by the company and sent back to the customers’ location in Indiana.


Western Digital WDBCTL0020HWT-00 deleted file recovery

Retrieving deleted or formatted files from hard drives can be a challenge for some people. ACE Data Recovery experts handle such cases every day. Sean, a staff member of an engineering company from Dallas, TX, 76205, called ACE Data Recovery in order to get professional assistance with recovering disappeared drawings from his Western Digital WDBCTL0020HWT-00. Once the company specialists had received the hard drive, they scanned it in order to make sure every drive's sector included data responsible for files integrity. Generally, the yield of good versus corrupted recovered files is dependent upon a few things such as the condition of the MFT, FAT or Inode Tree, the amount of new data written to the drive after the accident, and how often the drive was defragmented. Luckily, Sean's call ACE Data Recovery on time and his Western Digital WDBCTL0020HWT-00 was “just” formatted and needed files weren’t overwritten. It was routine task for ACE Data Recovery engineers to recover customer's files. Finally, the data was successfully copied to a brand new flash drive, so the happy client could pick it up in the company’s HQ. This recovery project took less than 3 days.


Successful recovery of deleted files from Kingston memory card

Retrieving deleted files is possible, even if a customer doesn't have a backup copy of sensitive files from the desktop. Even if the data storage device has been formatted, there's no reason for panic and “everything is lost” thoughts. James, a staff member of an IT company from Chicago, IL, 60613, called ACE Data Recovery team for help after he had deleted all important user files from his Kingston (N0531-002.A00LF) memory card. When it comes to dealing with formatted or deleted user data, ACE Data Recovery experts need to scan the drive for intact data stored on a disk. Files deletion makes a special data recovery case, but it’s not impossible to ensure 100% files retrieval. It took the company technical staff hours of a tiresome, monotonous work to find and carve out headers and signatures of particular files and sort them out to preserve the original directory structures. To retrieve intact files from the customer's Kingston memory card, proprietary ACE Data Recovery tools and software pieces were used. Finally, all client’s data was recovered, copied to a brand new flash drive and given back to James.


Data recovery from failed Western Digital My Cloud

A hard drive can often fail after a power cut. This is exactly what happened with a hard drive that belonged to Carlos, a resident of Coral Gables, FL, 33146. The customer reported serious Western Digital My Cloud disk drive failure that happened after a power outage. After a thorough device examination in ACE Data Recovery lab, it was determined that some internal drive components were severely damaged. This kind of a hard drive failure is typical for power surges. In such cases, damaged mechanical parts should be swapped as a part of a data recovery procedure. In a cleanroom environment, faulty Western Digital My Cloud from Coral Gables was disassembled piece by piece. To restore the drive, ACE Data Recovery engineers turned to the company physical drive repository for donor parts. That library is a true treasure as it contains a lot of data storage devices spare parts for all occasions. Finally, Western Digital My Cloud drive was fixed, and ACE Data Recovery technicians managed to create an image of it in order to retrieve intact files. Recovered data was copied to a brand new hard drive and sent back to the client from Florida.


Unrecognizable Western Digital WDBZFP0010BBK-01 hard drive recovery

Sometimes even the best hard drives, such as Western Digital drives, may have various firmware issues. Failed hard disk drive often can't be recognized by computers. Precisely such issue was reported by Linet from Trophy Club, TX, 76262. According to the customer, first her Western Digital WDBZFP0010BBK-01 got frozen and, after the laptop reboot, it couldn't be recognized by OS. A thorough storage device examination revealed as serious media degradation caused by an enormous number of bad (unreadable) sectors in the GA list of System Area. In such cases, ACE Data Recovery experts need to manually reprogram the System Area (SA) in order to access the files within the drive's data area. In the company’s laboratory environment the firmware modules were rewritten with identical ones taken from ACE Data Recovery unique system track library collected for decades. After SA of the hard drive was fixed, the company engineers were able to create an image of failed Western Digital WDBZFP0010BBK-01 using proprietary software pieces, retrieve intact files, copy them to a brand new external drive, and given back to client. 100% of critical data has been recovered!


Retrieving data from failed Corsair SURVIVOR USB flash drive

Roderick from Seattle, WA, 98115, contacted ACE Data Recovery after his Corsair SURVIVOR flash drive was heavily damaged. As a result, all data on the storage unit got locked. Thorough device testing revealed several NAND RAM memory chips with dead cells inside causing logical corruption and locking the system into a busy state. Usually, when USB devices fail due to physical actions, they can't be properly recognized by the computer or widget. Moreover, the fact that in most cases flash drive failures result in unrecoverable data loss made matters worse. In the ACE Data Recovery HQ lab, faulty Corsair SURVIVOR was disassembled and defective RAM chips were removed. Next, chips were read on special equipment in order to recover their contents. The main problem was to link the memory chips together. Nevertheless, ACE Data Recovery engineers have all the necessary know-how to cope with that sort of issue. As a result of skillful efforts, Roderick's files were successfully retrieved from damaged Corsair SURVIVOR drive, copied to a new storage device and sent back to the satisfied client.


The case of Apricorn ADT-3PL256-3000 hard drive with scratch platters

In most cases data recovery specialists of any company can't retrieve client's data from hard drives with severely damaged platters. Therefore, customers are notified of the inability to save their files. Most professional companies don’t charge any service see if this happens. John, from Amarillo, TX, 79111, called ACE Data Recovery for help after the company’s Apricorn ADT-3PL256-3000 external hard drive had made loud clicking noises and gone dead. Once ACE Data Recovery technical staff received the hard drive in question, it was disassembled in a cleanroom environment in order to get to the root of the problem. It was initially predicted that the r/w heads got damaged and needed to be swapped to donor ones. After examination, however, it became evident that the problem was far more serious: the platters of the hard drive got scratched and damaged the r/w heads. Usually, when the platters get scratched, all the files and folders on a faulty holder get lost forever. However, our engineers with their tremendous experience in data recovery were able to recover almost 70% of client’s data.


Western Digital MY PASSPORT damaged landing ramp recovery

Sometimes physical shock can result in quite unusual hard drive damages. A problem reported by Nilay from Frisco, TX, 75035, is a perfect case in point. According to the customer, external Western Digital My Passport failed after the drop. Nilay reviewed data recovery partners of Western Digital on their website and decided to contact ACE Data Recovery in order to extract as many crucial files as possible. Once the hard drive had arrived to ACE Data Recovery clean room, it was disassembled and thoroughly examined in order to determine the nature of the malfunction. It turned out that plastic landing ramp and head were damaged. As a result, the platters couldn't spin. It was decided to replace the defective drive parts in order to get access to the customer's files and folders. Once the landing ramp as heads were swapped to donor ones, ACE Data recovery engineers managed to rotate the platter and revive the hard drive. Finally, all Nilay's data was successfully retrieved from a faulty Western Digital My Passport drive and copied and offered to the client on a new external HDD.


Data recovery from a failed Seagate ST2000DM001 drive

Jose, a resident of Denton, TX, 76205, requested ACE Data Recovery services after his Seagate ST2000DM001 got inaccessible. As he explained, the data storage device simply couldn't be recognized by his computer. After extensive unit testing, it was determined that the main problem was a high number of bad (unreadable) sectors. Moreover, some firmware parts became corrupted due to the mentioned failure. In order to recover client's data from his faulty Seagate ST2000DM001, it was decided to access the service area (SA) and restore the modules by utilizing a donor from the company’s huge library of system tracks. Most modern hard disk drives store those modules on the platter. In most cases, it is referred to 2 sides of a single platter known as primary and secondary SAs. Furthermore, the secondary service area is used as backup to fix damaged firmware modules in the primary one. It is hardly possible to access mentioned areas without special tools and skills. In laboratory environment, the entire SA of Seagate ST2000DM001 we got from Jose was backed up. Finally, corrupted modules had being swapped to ones taken from a donor HDD, all data was successfully retrieved, copied to a brand new storage device and given back to Jose.


Data recovery from Western Digital WD10JMVW-11AJGS2 with firmware issues

Steven, the worker of a photography and camera store at Arnold, MD, 21012, reported the following external hard drive failure: "... It powers up, but is not recognized by computer". Once ACE Data Recovery team received the faulty Western Digital WD10JMVW-11AJGS2, the full unit examination was conducted. The testing found that data storage device had a firmware problem known as System Track (ST) corruption. What makes data recovery difficult in such cases is that the mentioned area is hidden from the user and can comprise tens of tracks. Sometimes when the ST fails, the hard drive shows signs of physical damage while in fact there is a logical issue. Extracting crucial data from a storage device with a firmware issue is very difficult, but nothing is impossible for ACE Data Recovery experts. In ACE HQ in Dallas, TX the system area of Steven's Western Digital WD10JMVW-11AJGS2 was restored in order to get access to customer's files within the data area. The competence and expertise of highly-skilled engineers were brought to bear. After putting in a lot of hard work, the data area was accessed; 98% of client’s files were extracted, copied to a brand new external hard drive and sent back to client.


Hitachi HTS725032A7E630 data recovery after a firmware failure

When Eric, a staff member of a hospital in Houston, TX, 77030, had noticed his Hitachi HTS725032A7E630 hard disk drive couldn't be recognized by an operating system, he decided to bring his storage unit to ACE Data Recovery for data retrieval. The test results for the failed hard drive revealed the System Track corruption. The System Track area of a hard drive is a part of firmware, which is written by the manufacturer and works in conjunction with the logic control circuitry board. This area is hidden from the user and can comprise tens of tracks. It’s an extremely complex area of the drive and normally it’s very difficult to diagnose and repair. As soon as Eric gave his approval for further actions, ACE Data Recovery engineers restored modules using the company’s tremendous library of system tracks and made an image of failed Hitachi HTS725032A7E630 hard drive in order to prevent further media degradation and save customer’s files from damage. After the recovery process was successfully completed, data was copied to a brand new data storage device and given back to Eric.


Retrieving data from failed Samsung MZ-7KE1T0 drive completed successfully

Getting crucial data from failed RAID units makes one of ACE Data Recovery top priority. The following case is the best proof of this statement. Clayton, a staff member of an accounting firm from Bellevue, WA, 98005, contacted ACE Data Recovery lab in Falls Church after the serious RAID 0 failure. In fact, one of the array's hard drives, Samsung MZ-7KE1T0, went down for an unknown reason causing potential data loss. In a cleanroom environment, the drive was disassembled.
The Flash RAM chips were removed from the PCB and read on special equipment. There was no need in RAID array rebuilding as the raw data was accessed by using proprietary tools developed by ACE Data Recovery technicians. Once the specialist had got access to the raw data, they analyzed the patterns of the data and merged it back together. As a result, the logical structure of the array was restored and critical files were copied from the aforementioned Samsung MZ-7KE1T0 to a brand new storage device and given back to the client.


Getting files from inaccessible Western Digital WD5000AAVS-00N7B0

Tanja from Des Plaines, IL, 60016, decided to send her faulty Western Digital WD5000AAVS-00N7B0 hard drive to ACE Data Recovery lab when she wasn’t able to access pictures directory on her computer. As a result of a thorough examination, it was found that the data storage device had media degradation that could have been caused by drive’s age. Namely, one of the magnetic platters lost its periodicity (the quality of regular intervals). Usually, when it happens, drive becomes slow because of unsuccessful attempts to re-read the faded area. Eventually, data on the hard drive gets inaccessible. To recover Tanja's files from her failed Western Digital WD5000AAVS-00N7B0 hard drive, ACE Data Recovery engineers tried to read the faded areas using the company’s proprietary equipment. The plan panned out and data array on the hard drive was reached. Therefore, all data was successfully recovered, copied to a brand new storage unit and sent back to Illinois.


Western Digital MY PASSPORT ULTRA Mechanical Issues

Mechanical issues make one of the most common reasons for users to contact ACE Data Recovery. Rahul from a software development company at Buffalo Grove, IL, 60089 decided to bring his Western Digital My Passport Ultra hard drive to our specialists in Chicago lab after his device "suddenly stopped working." Moreover, Rahul reported a clear clicking sound coming from inside of the hard disk drive in question. The test results of the failed Western Digital My Passport Ultra showed that there was a problem with a Head Rack Assembly (HRA). HRA is a mechanism inside the hard disk drive cavity responsible for proper read-write heads functioning. Luckily, the device looked recoverable.
In a clean room environment, ACE Data Recovery technicians managed to disassemble Rahul's Western Digital My Passport Ultra external drive and swap failed HRA to a new one taken from a donor data storage device. Although the mentioned procedure couldn't fix the client’s hard drive itself, it allowed our engineers to access the device's raw data dump and to process it in order to extract user’s critical files. After the image of the hard disk drive was created, all Rahul’s data was successfully retrieved, copied to an alternative data storage device and given back to the client.


Failed Head Rack Assembly swap for Hitachi HTS725050A7E630 laptop hard drive

Charles, Chesterfield, MO, 63005 has contacted ACE Data Recovery in order to get critical data from his faulty Hitachi HTS725050A7E630 laptop hard disk drive. As follows from customer's report, it was a matter of a mechanical failure: aforementioned data storage device started clicking when Charles tried to power his computer on.
The device was shipped from Chesterfield, MO to ACE Data Recovery’s HQ for a free diagnostic. The test results for Hitachi hard drive showed that Head Rack Assembly (HRA) was the faulty mechanism responsible for data inaccessibility. HRA is the appliance inside the drive cavity that supports the read-write heads (one head per surface). At the back end of the assembly there's a voice coil positioned between two magnets. Being energized, the voice coil moves read-write heads and places them on the holder.
In a clean room environment, ACE Data Recovery engineers disassembled defective Hitachi HTS725050A7E630 hard disk drive and failed HRA was swapped to the one taken from the same model donor hard drive. Although client's hard drive itself wasn't fixed, our experts were able to access device's raw data and recover user’s files and folders. After all critical data was successfully retrieved, it was copied to a free return media and shipped back to Chesterfield, MO.


Dropped Western Digital WDBZFP0010BBK external hard disk drive recovery

Jeff, a resident of Richardson, TX, 75080 contacted ACE Data Recovery Lab in Dallas in order to get his private data from a failed Western Digital WDBZFP0010BBK external hard disk drive. As follows from the case failure summary, after the customer dropped the mentioned data storage device, he couldn't access valuable files. Jeff unsuccessfully tried to connect the drive to different computers and finally decided to seek assistance from a professional data recovery company.
After our technicians had got customer's data storage device, they examined it in the ACE Data Recovery proprietary cleanroom to find the root of the failure. According to analysis findings, a head crash was detected on Jeff's Western Digital WDBZFP0010BBK. This kind of a HDD failure may occur due to a mechanical shock. As a result, drive's head may contact the rotating platter or even scratch it making the data unrecoverable. Fortunately, this was not the case and data recovery was possible.
In a lab environment, a crashed head was swapped to a donor one taken from ACE Data Recovery’s huge part repository. After that, the customer’s critical files from the faulty Western Digital drive were extracted. Finally, all data was copied to a brand new hard drive and given back to Jeff. The recovery process took less than 4 days, and the client was very satisfied with the results.


Retrieving data from clicking G-Technology 0G00203 HDD

The following external HDD failure was reported by Chris, a resident of Florence, AL, 35634. According to the customer, OS was not able to recognize his G-Technology 0G00203 external hard drive in spite of the fact that the storage device was spinning. Moreover, Chris reported strange clicking sounds he heard when he tried to run the drive.
When ACE Data Recovery engineers received a customer's hard drive in our Dallas lab, it was examined in our cleanroom before powering on in order to prevent possible critical damage that could make a device in question unrecoverable. During the evaluation it was determined that disk writing/reading heads were visibly damaged. Fortunately, critical areas looked intact.
As a part of a cleanroom work, damaged heads were swapped to the ones taken from a donor data storage device. After this operation, the drive was powered on for testing purposes. The very first attempt to retrieve customer's data was successful. As a result, an image of the hard drive was obtained, and all critical files were copied to an alternative data storage device. A happy client from Florence, AL received his data back in less than a week.


Western Digital WD3200AAKS-00VYA0 spindle motor seizure recovery

Michael, a resident of Battle Creek, MI, 49014, called ACE Data Recovery lab for help after his Western Digital WD3200AAKS-00VYA0 hard drive had got "frozen" and inaccessible. After our in-depth examination, it was determined that Michael's HDD had a kind of a spindle problem known as motor seizure. In such cases, hard disk drives usually make clear tapping, buzzing or beeping noises and platters don't spin up. The issue takes place when two smooth drive parts (r/w heads and the platter) get stuck together and prevent spindle motor from spinning up. In most cases, seizure of the motor bearing is a direct consequence of a physical shock. To get customer's data from the faulty Western Digital WD3200AAKS-00VYA0 hard drive, ACE engineers decided to change a failed motor to a new one taken from a donor drive. In a cleanroom environment, the hard drive was disassembled and defective drive part was successfully renewed. Finally, with the use of specific tools developed by ACE Data Recovery engineering staff, an image of Michael's Western Digital WD3200AAKS-00VYA0 was created and 100% of client’s data was recovered. When the retrieved data was reviewed by our Quality Control department, it was copied to a new hard disk drive and sent back to Michigan.


Data recovery for unresponsive Seagate ST500LM000 hard disk drive

Susan, the resident of West Conshohocken, PA, 19428, had decided to contact ACE Data Recovery after her Seagate ST500LM000 got unresponsive and her laptop screen "went black".
After the thorough data storage device testing a physical sector damage (PSD) was detected. A sector is the smallest unit of allocation for disk type media. There are lots of them on a hard disk drive, for example, a 40 gigabyte hard drive will have approximately 80 million sectors available to store data. However, a single unreadable (bad) sector can corrupt an entire database.
Fortunately for Susan, ACE Data Recovery technicians were able to extract critical files in a laboratory environment. In order to minimize any wear on an already degraded Seagate ST500LM000 they used special equipment to create an image of the hard drive. As a result, all undamaged drive sectors were read, available data was copied to a brand new storage unit and sent back to Pennsylvania.


Failed Logic Board at Western Digital My Passport

When Johan from Dallas Stars, Frisco, TX, 75034 has faced serious hard drive failure, he made the right decision and called ACE Data Recovery lab asking for important data extraction. As follows from the customer's report, his Western Digital My Passport 1TB storage drive "was working fine until it wasn't".
Once ACE Data Recovery technical staff has examined the external hard drive in question, the cause of the unit failure was found: the drive controller got out of whack. In a nutshell, mentioned mechanism is nothing but a fully-featured computer in small performing control/positioning/encoding/reading/writing operations. As a consequence, when the controller went bad, it affected the functioning of the data storage device.".
In this regard, to recover customer's data it was decided to perform the drive controller swap in order to create an image of the HDD and get data from it".
As a part of a lab work, in a cleanroom environment ACE Data Recovery experts have swapped drive controller on faulty Western Digital My Passport to a new one taken from a donor device. All Johan’s data was successfully retrieved, copied to a brand new external hard drive and sent back to the customer".


Human error caused data loss from Western Digital WD20EARS-00MVWB0 hard drive

This case was reported by Jeffrey, a resident of Royal Oak, IL, 48073. When he tried to connect his Western Digital WD20EARS-00MVWB0 external hard disk drive to the desktop, the system wasn't able to recognize the mentioned data storage device. To solve the issue and get his critical files back, Jeffrey contacted Best Buy Geek Squad support team. Unfortunately, customer's data wasn't extracted.
After this unsuccessful attempt, Jeffrey decided to contact ACE Data Recovery lab in Chicago in order to recover his photos and videos. The test results showed that the drive itself was physically fine but the file system was damaged because the user has unplugged his external drive at the "wrong time".
It took ACE Data Recovery engineers less than 3 days to retrieve data from Jeffrey's Western Digital WD20EARS-00MVWB0. After they had got access to customer's files and folders and all critical files were successfully retrieved from the failed disk drive, data was copied to a brand new data storage device and given back to the happy client.


Successful data recovery from Western Digital WD2500JS after the read-write head swap.

Jacob, a staff member of a newspaper publishing company from Greenville, NC, contacted ACE Data Recovery after he had been unable to get a critical database from a desktop. According to the customer, when he was trying to fix the issue on his own, the hard drive completely failed. When our specialists received Jacob's Western Digital WD2500JS drive, they examined it in the cleanroom to prevent any damage that could make the drive unrecoverable.

During the evaluation the damage of the drive heads and platters was detected. Fortunately, the damage was not that severe and critical areas seemed to be relatively intact. As a result, data recovery was possible. After the client approved the quote, ACE Data Recovery engineers have swapped damaged heads with donor ones and tried to power on a hard drive in question. After a few vain attempts to access client's data, it was decided to use "smart hot swap" method. Finally, our experts were able to recover targeted critical files. The hard drive was securely destroyed and the information extracted from that hard drive was copied to an external drive and sent back his location in North Carolina.


Clean room data recovery from WD My Passport hard drive.

Deanne from Houston, TX, 77096 has brought a Western Digital external hard drive to her local ACE Data Recovery full-service lab. As she explained to the data recovery technician, she transferred pictures from her camera memory card to the WD My Passport WDBAAA5000ABK-00 hard drive and disconnected the cable. When she reconnected it to her computer a week later, the hard drive didn't allow her to see the files.

As the pictures from her recent family trip to Europe as well as graduation pictures were not backed up anywhere else, ACE Data Recovery was the only hope for Deanne. During the evaluation of the drive, it was determined that the device had a head crash, a type of a physical hard drive failure. After the client approved the quote, data recovery engineers performed all necessary recovery procedures in a clean room and retrieved 100% of customers’ data within 4 business days.


Data recovery from failed Maxtor 3100 PERSONAL STORAGE external HDD.

The following hard drive problem was reported by Reginald from Dallas, TX, 75212. The client decided to contact ACE Data Recovery after his Maxtor 3100 PERSONAL STORAGE external hard drive ceased to power up. Wasting no time, Reginald called a few data recovery companies and decided to let ACE Data Recovery restore critical data from his failed media. The test results for his faulty data storage device showed that the drive failed because of the controller. Just FYI, the controller is a fully-featured computer with its own memory, firmware, and CPU. Among the primary purposes of the mechanism is head-rack positioning, encoding data for read/write operations, keeping track of media errors and some others.

A hard drive with a failed drive controller may be subject to various faults and failures including the inability to power on the computer. The only way to fix the issue and get client's files off a faulty storage device is to replace the damaged mechanism. This procedure doesn't actually fix the drive but allows specialists to acquire the raw data (sectors) for the further recovery. In a cleanroom environment ACE Data Recovery engineers swapped the drive controller on Reginald's Maxtor 3100 PERSONAL STORAGE to a new one taken from a donor device. As a result, all data was successfully extracted, copied to a brand new data storage device and given back to the client.


All data was successfully recovered from clicking Seagate ST3146707LC hard drive.

Steve from an IT company in Fort Worth, TX, 76110 contacted ACE Data Recovery in order to fix a serious issue with his Seagate ST3146707LC and get all critical data from the failed hard drive. According to device owner, "... the drive was trying to spin up but then clicked and shut down". The test results revealed a mechanical malfunction, the read-write heads damage. This issue is the most common type of physical damage to the hard disk drives. If drive heads are damaged, the device will more than likely make clear clicking noises. That origin of that "music" is easy to explain: the drive attempts to spin up and calibrate.

Data recovery from failures like that requires a data storage device to be disassembled in a cleanroom environment. To prevent permanent data loss, faulty unit should stay turned off. Otherwise, all critical data will be lost forever. As a part of a lab work, ACE Data Recovery experts swapped out-of-service read-write heads to the ones taken from a donor Seagate drive. After that our engineers managed to access raw data and process it to extract user’s critical files. Finally, all Steve's files were copied to a brand new hard disk drive and sent back to him from the ACE DFW Headquarters located in Dallas.


All customer’s files retrieved from clicking Western Digital WD10JMVW.

Another hard drive issue was reported by Jerry from Houston, TX, 77015. The customer was unable to access important data on his Western Digital WD10JMVW hard drive. He also complained about strange clicking sounds the device was making upon switching on. Without trying to fix the issue on his own, Jerry has brought faulty hard drive to ACE Data Recovery office at 1445 North Loop W, Suite 470, Houston, TX 77008. After the initial evaluation it was detected that drive heads were damaged.

According to the data recovery standards, this kind of failure requires a head replacement procedure performed in a clean room. Fortunately, the case didn't seem hopeless. After the client had approved the quote, ACE Data Recovery experts disassembled the data storage device in question and replaced damaged heads with donor ones. Next, the drive was powered on for testing purposes. The very first attempt was successful and our engineers got access to client's files. Finally, Jerry's data was copied to an alternative data holder and given back to the client in less than a week.


Successful data recovery from dropped and failed Toshiba MK5061GSY drive.

Cases, similar to the one reported by Jim, a staff member of a big corporation located in Carrollton, TX, 75006, often happen to external hard drives owners. As follows from the customer's report, he couldn't access important data after his Toshiba MK5061GSY external HDD was dropped. The fact is that a shock may often result in damage to the magnetic platter surface: scratches and nicks. The drive itself may function for a short time after being damaged. However, there is a risk of a reading/writing head breakage that can make a data storage device unrecoverable. After ACE Data Recovery experts received Jim's hard drive, it was examined thoroughly. The drive's head damage was detected. Nevertheless, there was a chance to extract client's files. Once we got a quote approval from the customer, the hard drive was disassembled in our clean room and a faulty head was swapped with a corresponding donor part. Next, engineers tried to power on the data storage device in question. After a few attempts they were able to get to the targeted customer's files. Finally, all contents of Jim's drive was imaged, copied to a free external hard drive and given back to the client.


Getting data from faulty Hitachi HTS725032A7E630 in less than 3 days

The following issue was reported by a worker of Texas Children's Hospital in Houston, TX, 77030. According to the customer, he was unable to get access to very important files on a desktop because of the internal hard drive malfunction. In spite of the fact that drive itself was spinning, computer's OS was unable to recognize it. Some users try to cope with similar issues on their own. Sometimes they change SATA ports and cables or try to mount faulty data storage devices to alternative computers via external SATA ports. Many cases of such unauthorized repair end up with a failure. In order to save critical files and get them back off the faulty device, the client decided to contact ACE Data Recovery lab in Houston for the assistance.
As soon as our specialists had received Hitachi HTS725032A7E630 internal hard drive, they performed a free initial evaluation to find out what caused the problem. After the root of the issue had been indentified, ACE Data Recovery engineers performed the HRA change. The mentioned operation is very risky and any unprofessional action can turn a damaged device into a piece of unrecoverable junk. Luckily, technical staff of ACE Data Recovery can boast of both solid grounding and vast experience. Technicians succeeded in extracting customer's data. As a result, a copy of critical files was given back to the client in less than 3 days.


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